Last updated: October 1, 2025
Please read these terms and conditions carefully before using Our Service.
These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you (whether individually or on behalf of an entity, "you," "your," "User," "Form Creator") and Rotita Investments (Private) Limited ("Rotita Investments," "Company," "we," "us," "our").
These Terms govern your access to and use of HeyCollect ("Service," "Platform," "Services"), including:
BY CLICKING "I ACCEPT," CREATING AN ACCOUNT, ACCESSING THE SERVICE, OR USING ANY PART OF THE PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO ALL TERMS, YOU MUST NOT ACCESS OR USE THE SERVICE.
If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and your agreement to these Terms will be treated as the agreement of the organization. In that event, "you" and "your" will refer to that organization.
"Account" means your registered user account on HeyCollect.
"Bundle" means a package of service credits including forms, responses, AI queries, republishes, and optional file upload capability with a defined validity period.
"Content" means all information, data, text, software, music, sound, photographs, graphics, video, messages, tags, or other materials.
"Form Creator" or "you" means the registered user who creates and manages forms.
"Form" means any questionnaire, survey, application, registration, or data collection instrument created using HeyCollect.
"Respondent" or "End User" means any individual who interacts with and submits responses to a Form through WhatsApp Assistants.
"Response Data" means all information submitted by Respondents through Forms, including answers, metadata, and uploaded files.
"WhatsApp Assistants" means the automated conversational agents provided by HeyCollect that operate via WhatsApp Business API to facilitate form interactions.
"User Content" means all Content you submit, upload, or transmit through the Service.
"Intellectual Property Rights" means all worldwide intellectual property rights, including copyrights, trademarks, patents, trade secrets, moral rights, and other proprietary rights.
You must be at least 18 years of age (or the age of majority in your jurisdiction, whichever is greater) to create an Account or use the Service. By agreeing to these Terms, you represent and warrant that you meet this age requirement. We reserve the right to request proof of age at any time.
To access certain features, you must create an Account by providing:
You agree to promptly update your Account information to maintain its accuracy and completeness.
You are responsible for:
We are not liable for any loss or damage arising from your failure to protect your Account credentials.
If you create an Account on behalf of an organization, you represent and warrant that you have the legal authority to bind that organization. The organization will be the Account holder and responsible for all activities under the Account.
HeyCollect provides the following features:
We provide WhatsApp Assistants that operate via WhatsApp Business API to facilitate form interactions. Key aspects:
We reserve the right to modify, suspend, or discontinue any feature or aspect of the Service at any time, with or without notice. We are not liable to you or any third party for any such modification, suspension, or discontinuation.
HeyCollect operates on a Bundle-based system. Each Bundle includes:
You are responsible for all applicable taxes, duties, tariffs, and other governmental charges (collectively, "Taxes"), including VAT, sales tax, and withholding tax. We will invoice you for Taxes when required by law. If you are tax-exempt, you must provide valid tax-exemption documentation.
When you purchase a new Bundle, the resources (Forms, responses, AI queries, republishes) are added to your existing limits. For example, if you have 10 Forms remaining and purchase a Bundle with 20 Forms, you will have 30 Forms total.
Except as required by law or as expressly stated in Section 6 (Refund Policy), all Bundle purchases are final and non-refundable. We do not provide refunds or credits for:
We offer a 30-day money-back guarantee on paid Bundles. If you are not satisfied with the Service, you may request a full refund within 30 days of purchase, subject to the following conditions:
Refunds are not available for:
You agree to:
IMPORTANT: As a Form Creator, you are an independent data controller for Response Data collected through your Forms. You are solely responsible for:
You agree NOT to:
All User Content must:
We implement automated compliance checks to ensure Forms comply with WhatsApp policies and applicable laws. Forms that fail compliance checks cannot be published. We reserve the right to review, monitor, and remove Content that violates these Terms or applicable laws.
These Terms do not grant you any rights to our trademarks, service marks, logos, or brand features ("Marks"). You may not use our Marks without our prior written consent.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes. This license does not include:
You retain all Intellectual Property Rights in your User Content. By submitting User Content to the Service, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to:
Response Data submitted by Respondents through your Forms is owned by you as the Form Creator. We act as a data processor for this Response Data. You grant us a license to process Response Data solely to provide the Service.
If you provide feedback, suggestions, or ideas about the Service ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into our products and services without compensation or attribution to you.
The Service may contain Content provided by third parties. We do not endorse and are not responsible for third-party Content. Third-party Content is the sole responsibility of the entity that makes it available.
Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding collection, use, and disclosure of personal information.
To the extent we process personal information on your behalf as a data processor, the following terms apply:
You agree to:
HeyCollect uses WhatsApp Business API to provide WhatsApp Assistants. By using this functionality:
The Service may integrate with or contain links to third-party services, websites, or resources. We do not control and are not responsible for:
Your use of third-party services is at your own risk and subject to their terms and policies.
Our integration with or linking to third-party services does not imply endorsement, sponsorship, or recommendation. We make no representations or warranties regarding third-party services.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that:
The Service is not intended to provide legal, tax, accounting, medical, or other professional advice. You should consult appropriate professionals for specific advice tailored to your situation. We are not responsible for decisions you make based on information obtained through the Service.
AI-powered form generation and editing features may produce inaccurate, incomplete, or inappropriate content. You are solely responsible for reviewing, editing, and approving all AI-generated content before publication. We make no warranties regarding the accuracy, quality, or suitability of AI-generated content.
We do not warrant or endorse third-party content, services, or WhatsApp functionality. You use third-party services at your own risk.
While we implement backup systems, we do not guarantee against data loss. You are responsible for maintaining your own backups of important data.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF:
The limitations of liability in this Section 12 are fundamental elements of the basis of the bargain between you and us. We would not be able to provide the Service on an economically reasonable basis without these limitations.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. In such jurisdictions, our liability shall be limited to the fullest extent permitted by law.
We are not liable for the actions, errors, omissions, representations, warranties, breaches, or negligence of any third parties, including WhatsApp (Meta Platforms, Inc.), payment processors, or other service providers, or for any personal injuries, death, property damage, or other damages resulting therefrom.
You agree to indemnify, defend, and hold harmless the Company, its affiliates, and their respective directors, officers, employees, agents, shareholders, suppliers, and licensors (collectively, "Indemnified Parties") from and against any and all claims, demands, losses, liabilities, costs, expenses, damages, and settlements (including reasonable attorneys' fees) arising out of or related to:
We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate with our defense of such claims. You may not settle any claim without our prior written consent.
We will provide you with prompt written notice of any claim subject to indemnification, provided that our failure to provide such notice shall not relieve you of your indemnification obligations except to the extent you are materially prejudiced thereby.
These Terms commence when you first access or use the Service and continue until terminated in accordance with this Section 14.
You may terminate your Account at any time by:
Termination does not entitle you to any refund of fees paid.
We may suspend or terminate your Account and access to the Service immediately, without prior notice or liability, for any reason, including but not limited to:
Upon termination:
Before termination, you should export all Forms and Response Data you wish to retain. We are not obligated to provide access to data after termination, though we may retain copies as required by law or for legitimate business purposes.
The following provisions survive termination: User Content licenses, intellectual property rights, disclaimers, limitations of liability, indemnification, dispute resolution, and general provisions.
For any dispute, controversy, or claim arising out of or relating to these Terms or the Service (each, a "Dispute"), the parties agree to first attempt to resolve the Dispute through good faith negotiations for a period of 30 days.
TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.
Notwithstanding the arbitration provision, either party may bring an individual action in small claims court if the claim qualifies.
Either party may seek injunctive or other equitable relief in court to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.
Any claim or cause of action arising out of or related to these Terms or the Service must be filed within one (1) year after the claim or cause of action arose, or be forever barred.
We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to:
During a force majeure event, our performance obligations shall be suspended for the duration of the event. We will make commercially reasonable efforts to resume performance as soon as practicable.
These Terms, together with our Privacy Policy and any other legal notices or agreements published by us, constitute the entire agreement between you and us regarding the Service and supersede all prior or contemporaneous understandings, agreements, representations, and warranties.
We reserve the right to modify these Terms at any time. We will provide notice of material changes by:
Material changes take effect 30 days after notice. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by us.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction, including to any affiliate or successor entity. Any attempted assignment in violation of this provision is void.
These Terms are for the benefit of you and us only and do not create any third-party beneficiary rights, except that the Indemnified Parties are third-party beneficiaries of the indemnification provisions.
Nothing in these Terms creates a partnership, joint venture, agency, employment, or franchise relationship between you and us. You have no authority to bind us or make commitments on our behalf.
We may provide notices to you via email, postal mail, or by posting on the Service. Notices to us must be sent to:
These Terms are written in English. Any translations are provided for convenience only. In the event of conflict between the English version and any translation, the English version shall prevail.
Section headings are for convenience only and shall not affect the interpretation of these Terms.
You consent to receive communications from us electronically. We may communicate with you by email or by posting notices on the Service. You agree that all agreements, notices, disclosures, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing.
The Service may be subject to export control laws and regulations. You agree to comply with all applicable export and re-export control laws and regulations. You represent that you are not located in, under the control of, or a national or resident of any country to which export is prohibited.
If you have any questions about these Terms, please contact us:
Email: support@heycollect.app
BY CLICKING "I ACCEPT," CREATING AN ACCOUNT, OR USING THE SERVICE, YOU ACKNOWLEDGE THAT:
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICE.